Covid ticketing guarantee

What if I can’t attend because of Covid? If you or anyone you are due to attend with tests positive, shows symptoms or is required to isolate please do NOT attend. We will refund the cost of your tickets (less any booking fee - see below*). But please let us know in advance - we may be able to sell the tickets to someone else. What if there’s another lockdown, or if the show has to be cancelled? Naturally we very much hope not to have to cancel the show. But if we do, we would aim to postpone it rather than cancel it altogether. As a contingency, we have booked Barkway Village Hall for 29 and 30 April. If the pantomime is postponed, we will transfer your tickets to the equivalent show (Friday, Saturday matinee or Saturday evening) in April. If you cannot attend or do not wish to attend then, please apply to us for a refund of the cost of your tickets*. In the unfortunate event that the pantomime has to be cancelled altogether we will refund the cost of your tickets*. *Why won’t you refund the booking fee? Unfortunately the cost of ticket sales has risen substantially since the last show (although we are confident that our ticketing system remains the most suitable for us and provides the best value). We have therefore had to add a 50p per ticket booking fee to our ticket prices. Cancelled tickets still incur the booking fee and we stand to make a loss if we refund it, especially in the event of cancellation or postponement. The Barkway Players raise money for the village hall, a registered charity, in order to keep it going as a community resource, and we don’t have substantial funds of our own. We ask for your understanding. What if I cancel for other reasons? If you cannot attend please let us know as there is often a waiting list for tickets. We cannot guarantee to refund the cost of tickets cancelled for reasons unconnected with Covid; however we may do so (less the booking fee) if the show is sold out and we are able to re-sell the tickets to somebody else.
© Barkway Players 2022

Covid FAQs

What are the Barkway Players doing to keep everyone safe at the pantomime?

Face coverings (updated in view of lifting of “plan B” requirements) Although the government has said it intends to lift the requirement to wear face coverings in village halls, we know that many people still find it reassuring when others in busy indoor environments wear them. We want to make the pantomime as safe and as comfortable as possible for everyone. We will therefore continue to request audience members to wear face coverings. Please be considerate towards your fellow audience members and our front of house staff. We thank you for your understanding. Audience size We’re substantially cutting back the capacity for each of our shows just for this year (2022). This will allow seating to be set further apart, better air circulation and better social distancing. It will, inevitably, have an effect on ticket availability. Other government rules We will follow any other government requirements that might apply at the time of the show. Ventilation We expect to keep some doors or windows open during the performances, despite it being February. It is usually warm enough in the Hall during our shows. One-way We expect to have a one-way system in place for entry to and exit from the Hall, making use of the disabled entrance as well as the main doors.
The Barkway Players

Keep COVID

out!

What you can do to help

Should I take a Covid test? Yes! Please take a lateral flow test just before the show you are due to attend. This will help keep infections away and keep everyone safe What if I feel ill or test positive before the show? If you are showing symptoms or test positive for Covid before the show, please do NOT attend. Please let us know and we will refund the cost of your ticket (see Covid- guarantee below)
© Barkway Players 2022
The Barkway Players

Covid FAQs

What are the Barkway Players

doing to keep everyone safe at the

pantomime?

Face coverings (updated in view of lifting of “plan B” requirements) Although the government has said it intends to lift the requirement to wear face coverings in village halls, we know that many people still find it reassuring when others in busy indoor environments wear them. We want to make the pantomime as safe and as comfortable as possible for everyone. We will therefore continue to request audience members to wear face coverings. Please be considerate towards your fellow audience members and our front of house staff. We thank you for your understanding. Audience size We’re substantially cutting back the capacity for each of our shows just for this year (2022). This will allow seating to be set further apart, better air circulation and better social distancing. It will, inevitably, have an effect on ticket availability. Other government rules We will follow any other government requirements that might apply at the time of the show. Ventilation We expect to keep some doors or windows open during the performances, despite it being February. It is usually warm enough in the Hall during our shows. One-way We expect to have a one-way system in place for entry to and exit from the Hall, making use of the disabled entrance as well as the main doors.

Covid ticketing

guarantee

What if I can’t attend because of Covid? If you or anyone you are due to attend with tests positive, shows symptoms or is required to isolate please do NOT attend. We will refund the cost of your tickets (less any booking fee - see below*). But please let us know in advance - we may be able to sell the tickets to someone else. What if there’s another lockdown, or if the show has to be cancelled? Naturally we very much hope not to have to cancel the show. But if we do, we would aim to postpone it rather than cancel it altogether. As a contingency, we have booked Barkway Village Hall for 29 and 30 April. If the pantomime is postponed, we will transfer your tickets to the equivalent show (Friday, Saturday matinee or Saturday evening) in April. If you cannot attend or do not wish to attend then, please apply to us for a refund of the cost of your tickets*. In the unfortunate event that the pantomime has to be cancelled altogether we will refund the cost of your tickets*. *Why won’t you refund the booking fee? Unfortunately the cost of ticket sales has risen substantially since the last show (although we are confident that our ticketing system remains the most suitable for us and provides the best value). We have therefore had to add a 50p per ticket booking fee to our ticket prices. Cancelled tickets still incur the booking fee and we stand to make a loss if we refund it, especially in the event of cancellation or postponement. The Barkway Players raise money for the village hall, a registered charity, in order to keep it going as a community resource, and we don’t have substantial funds of our own. We ask for your understanding. What if I cancel for other reasons? If you cannot attend please let us know as there is often a waiting list for tickets. We cannot guarantee to refund the cost of tickets cancelled for reasons unconnected with Covid; however we may do so (less the booking fee) if the show is sold out and we are able to re-sell the tickets to somebody else.

Keep COVID out!

What you can do to help

Should I take a Covid test? Yes! Please take a lateral flow test just before the show you are due to attend. This will help keep infections away and keep everyone safe What if I feel ill or test positive before the show? If you are showing symptoms or test positive for Covid before the show, please do NOT attend. Please let us know and we will refund the cost of your ticket (see Covid-guarantee below)